3 Year Hassle Free

Warranty Claims

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First Name is required.
Last Name is required.
Email is required.
Phone is required.
Purchase Date is required.
Order Number is required.
Description is required.

Please provide photos showing the exact issue

Accepted file types: png, jpg, jpeg, pdf, doc, docx, Max. file size: 20 MB, Max. files: 5.

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Before submitting a claim, please review our warranty policy to ensure your claim is eligible.

To file a warranty claim, fill out the form and attach the necessary pictures/files. After we receive your completed form and documents, please allow 3-5 business days for our warranty department to review and respond with a solution.

Photo Details

  • Photo(s) showing the exact issue the claim is being made for.
    • Waterlogging - unzip and pull back the skin to expose the foam core (do not remove cores). Send a picture of BOTH foam cores.
    • Seams - close-up of the stitching
    • Dimensions - use a measuring tape to show the length/fold of the impacted area
    • Damage to the underside - flip the cover open and send pictures of all areas where damage has occurred
  • Photo of the work tag which is a 6-digit number located either on the skirt of the cover under the warning label or on the underside of the cover, tucked into the skirt, near the strap location
  • Photo of the entire top of the hot tub cover on the hot tub including the surrounding area
  • Photo of the entire underside of the hot tub cover
  • Copy of original invoice or order number